Please contact the IMACC office at 630.527.9052 or email training@IMACC.net for times of upcoming ClearClaim training sessions.
IMACC offers TRAINING in:
- Customer-and-insurer friendly service
- Proper and effective documentation of a loss
- Extensive training in the use of proprietorial ClearClaim on-line management tool to ensure transparency throughout the restoration process
- Client communications
- Comprehensive loss documentation
- Ethical conduct
- Proper mitigation techniques and standards
- Subrogation courses I and II
IMACC offers 24 hour support 365 days a year, with a live person
Contact our 24-hour Service Response Center at (877) GET-IMACC (438-4622)
Our compliance staff follows all jobs referred through the IMACC Network to assure the highest quality of customer service and insurer satisfaction, such as:
- Verification that initial contact is made with property owner.
- Ensure inspections are made throughout the mitigation and restoration process.
- Facilitating transparent interactions between IMACC contractors and claims departments.
- Offers all members ClearClaim support, including technical or log-in issues.
- Assists insurance company personnel on how to navigate ClearClaim’s many features and functions.
- Follow up with every policyholder to ensure customer satisfaction.