The WORST is OVER as soon as your insurer, your agent or you call an IMACC Contractor

We ask the questions ahead of time so we can assure that only the most appropriate contractor be dispatched to your location. Whether for a commercial property, or a private residence, we have the right local contractor for you.

Help When You Need it Most

You can always call our 24/7/365 Response Professionals at (877) GET-IMACC that's (877) 438-4622. Day or night, we're always here and ready to assist you.

The workers were very professional, did a great job and were very pleasant and polite. I would recommend them to anyone.
-- Homeowner

IMACC’s COMMITMENT to property owners includes:

  • Assistance is available 24/7/365
  • Policyholders will be contacted within 30 minutes of IMACC receiving a claim or referral.
  • IMACC contractors in branded vehicles and uniforms with photo ID badges will arrive on-site within two hours unless otherwise requested.
  • Risk, damage and point-of-origin photos posted within 24 hours.
  • Initial moisture readings will be posted within 24 hours.
  • Initial mitigation estimates will be available within 48 hours with special issues or unanticipated problems reported to adjuster immediately thereafter.
  • Insurers will be immediately notified of unexpected severity loss, including supporting photographic documentation, if loss is anticipated to be in excess of $10,000.
  • Final moisture readings will be posted within 24 hours of completion as evidence of successful mediation.
  • Filing photos of finished work within 24 hours of completion.
  • Final estimates, signed certificates of satisfaction and final invoices will be posted within 24 hours of completion.
  • Customer service survey will be delivered within 15 days of closure of claim.
  • IMACC will impartially mediate any dispute between contractors, property owners and adjusters.

With the IMACC Network of Contractors and ClearClaim, homeowners and agents can SEE progress in near-real time.

IMACC demands among the HIGHEST STANDARDS in the industry.

IMACC contractors must:

  • Undergo extensive background checks and be certified, insured and licensed.
  • Agree to charge NO hidden costs or fees.
  • Offer policyholders 5-year warranty backed by StrucSure Home Warranty and Lloyd’s of London.
  • Ensure front-line employees, managers and owners are professionally certified.
  • Ensure key employees have passed certified training to prevent product malfunctions and improper installations and negligence.
  • Have corporate and D.B.A. filings.
  • Possess Internet-enabled computing systems.
  • Continually train and develop technical staff to ensure only certified technicians are on job.
  • Use state-of-the-art estimating and pricing systems.
  • Submit to property owners a minimum four verifiable references --- two from insurers, two from property owners.
  • Undergo peer reviews.
  • Continually verify compliance with all federal and state employment and insurance laws.
  • Post file photos of completed work within 24 hours of completion of job.
  • Posting final Xactimate-27 estimates, signed certificate of satisfaction and final invoice within 24 hours of completion.
  • Distribute customer service survey within 15 days of closure of claim.

Contact IMACC Today to learn more about how you can benefit from the NETWORK OF CHOICE.